All products purchased from A1 Tech Deals include a 12-month warranty from the date of purchase, whatever their condition — Brand New, Open Box and every refurbished grade are covered on the same terms. This warranty covers manufacturing defects and faults under normal operating conditions.
What's Covered
Manufacturing defects causing operational failure
Products used under standard manufacturer-intended conditions
Hardware malfunctions not caused by external factors
What's Not Covered
The warranty does not cover:
Consumables: Batteries, chargers, accessories with limited lifespans
Accidental Damage: Drops, spills, impacts
Misuse or Negligence: Improper use, ignoring instructions, unauthorised modifications
Cosmetic Damage: Scratches, dents that do not affect functionality
Disclosed Wear on Open Box and Refurbished Items: Cosmetic wear that was part of the item's listed condition or its condition notes when you bought it is not a fault. If the item has more wear than its grade allows, that is a returns matter — see our returns policy and the product condition guide
Include your order number, purchase date, detailed description of the issue, and supporting photos or videos
Assessment
Our team will evaluate your claim and may request the product be returned for inspection
Resolution
If the defect qualifies under warranty, we will offer a repair or replacement at no additional cost
Important Notes
Claims must be submitted within the 12-month warranty period
Proof of purchase (order confirmation or invoice) is required
Shipping costs for warranty assessment may be covered depending on circumstances
Replacement products carry the remainder of the original warranty period
Liability Limits
Our liability under this warranty is restricted to repair or replacement of the defective product only. We do not accept responsibility for any indirect or consequential damages arising from product use, including but not limited to data loss, loss of profits, or damage to other property.
Statutory Rights
This warranty is in addition to your statutory rights under UK consumer law. Your statutory rights are not affected by this warranty policy.
Contact Us
For warranty claims or enquiries, please contact us:
